Property Basics
- Full address and parking instructions.
- Bedroom, bathroom, and square footage count.
- Stairs, bunk rooms, lock-offs, and unusual access notes.
Contact, Hours, And Service Area
Email The House, The Dates, And The Linen Reality.
No form, no portal, no mystery intake queue. Availability requests, first walk-throughs, damage notes, and schedule questions all go to the same email route.
02
Office And Dispatch Hours
Winter Dispatch Is Built Around Checkouts, Not Desk Hours.
| Season Or Day | Hours | Notes |
|---|---|---|
| Dispatch And Email | Monday To Saturday, 7:00 AM To 6:00 PM | Main response window. |
| Contracted Sunday Turnovers | December 1 To April 15, 8:00 AM To 4:00 PM | Pre-contracted winter route work only. |
| Off-Season Office | Monday To Friday, 8:00 AM To 4:00 PM | May to November account and scheduling work. |
| Holiday Closures | Thanksgiving Day, Christmas Day After 11:00 AM | No active party cleanup or emergency repair dispatch. |
| Spring Reset Closure | April 29 To May 12 | Route closed for equipment and supply reset. |
03
Park City Service Boundary
Send The Address Before You Send The Whole Calendar.
The regular route covers 12 road miles from Park City Main Street: Old Town, Deer Valley, Prospector, Thaynes, Canyons Village, Kimball Junction, Silver Springs, Jeremy Ranch, and Pinebrook.
Homes 12 to 18 road miles out may be accepted with a $45 travel charge. Heber, Midway, Kamas, and Brighton are not accepted for same-day winter turnovers.
12Road Miles Regular
$45Outer Route Charge
18Road Miles Maximum
04
Spring Reset Closure In Jeff's Words
A Small Route Still Needs To Be Taken Apart.
“I close the route for two weeks after the lifts go quiet. We wash the bins, replace the tired mop heads, fix the vacuums, and I go look at the desert. If I don’t do that, December gets sloppy.”
05
Information To Send Before A First Walk-Through
The First Email Should Let Jeff Decide If The Route Can Hold The House.
Schedule
- Known checkout and check-in dates.
- Whether same-day winter work is required.
- Owner arrivals versus guest arrivals.
Linen And Supplies
- Owner-owned linens or commercial laundry.
- Bed build notes and towel locations.
- Restock expectations for paper goods and kitchen basics.
Access
- Key or lockbox test availability.
- Alarm, garage, trash, and HOA instructions.
- Preferred 20-minute video or in-person walk-through time.